Return & Refund Policy

Thank you for shopping with WineCellarCoolingUnits.com.

WineCellarCoolingUnits.com is a reseller of WhisperKOOL wine cellar cooling systems, parts, and accessories. Products purchased through our store are generally fulfilled directly by WhisperKOOL, and approved product returns are typically received and inspected by WhisperKOOL on our behalf.

All return requests for purchases made through WineCellarCoolingUnits.com should begin with WineCellarCoolingUnits.com. Please do not ship a product to our Texas business address or directly to WhisperKOOL unless you have first received return instructions from us.

Returns

Return inquiries must be submitted within 90 days of purchase and approved returns are subject to a 25% restocking fee.

To be eligible for return:

• The product must be unused and in the same condition in which it was received.

• The product must be returned in its original packaging.

• You must provide your WineCellarCoolingUnits.com order number, receipt, or other proof of purchase.

• The return must be authorized before the product is shipped.

To request a return, contact WineCellarCoolingUnits.com at:

Email: support@winecellarcoolingunits.com
Phone: 888-589-1833

Please include your order number, the item you would like to return, and the reason for the return.

Return Authorization and Shipping Instructions

Because WhisperKOOL products sold through WineCellarCoolingUnits.com are generally fulfilled by the manufacturer, approved returns are typically sent to a WhisperKOOL-designated return location rather than to WineCellarCoolingUnits.com.

Once your return request has been reviewed, we will provide the appropriate return instructions and destination.

Do not send a return to WineCellarCoolingUnits.com’s Texas business address or to a WhisperKOOL facility without prior authorization and return instructions. Unauthorized returns may be delayed or refused.

Refunds

Once an authorized returned product is received, WhisperKOOL will inspect the product to confirm its condition and return eligibility.

After we receive confirmation of the inspection and approval of the return, WineCellarCoolingUnits.com will process the applicable refund to the original method of payment, less any applicable restocking fees, return shipping charges, or other authorized deductions.

Once a refund has been processed by WineCellarCoolingUnits.com, the time required for the credit to appear in your account depends on your bank, credit card issuer, or payment provider.

Restocking Fee

Approved returns are subject to a 25% restocking fee.

The restocking fee will be deducted from the amount otherwise eligible for refund.

Return Shipping

Customers are responsible for the cost of returning products, including any applicable shipping charges, duties, or other transportation expenses.

Original shipping charges are non-refundable.

If return transportation is arranged on the customer’s behalf and its cost has not been paid separately, the applicable return shipping cost may be deducted from the refund.

Please follow the return shipping instructions provided by WineCellarCoolingUnits.com. Due to the size, weight, and value of many WhisperKOOL cooling systems, some products may require freight transportation rather than standard parcel shipping.

Shipping Damage

Products damaged during transportation should be reported as shipping damage, rather than returned through the standard return process.

If your shipment arrives with visible or concealed damage, please contact WineCellarCoolingUnits.com as soon as possible and retain all original packaging.

We may request photographs of:

• The exterior shipping packaging

• Shipping labels

• Any visible damage to the packaging

• The product itself

• The freight delivery receipt or bill of lading, when applicable

Please refer to our Shipping Policy for additional information regarding shipment inspection and freight-damage claims.

Incorrect or Missing Items

If you believe you received an incorrect product, incorrect configuration, or an incomplete shipment, please contact WineCellarCoolingUnits.com before returning or installing the product.

We will review the order and coordinate with WhisperKOOL as necessary to determine the appropriate resolution.

Before Installing Your Cooling System

We strongly recommend inspecting your order and confirming that you received the correct model and configuration before installation begins.

If there is a problem with your order, please contact us before installing, modifying, wiring, or otherwise altering the product. A product that has been installed or used may not meet the manufacturer's standard return-condition requirements.

Warranty Issues

A product defect or performance issue may be covered under WhisperKOOL’s manufacturer warranty and may not require a product return.

If you believe your product has a manufacturing defect or requires warranty service, contact WineCellarCoolingUnits.com with your order number, model information, and a description of the issue. We can help direct you to the appropriate warranty-support process.

Returns and warranty claims are separate processes and may be subject to different requirements.

Contact Us

For all return, refund, shipping, or order-related questions regarding purchases made through WineCellarCoolingUnits.com, please contact us first:

WineCellarCoolingUnits.com
700 Spanish Oak Tr
Dripping Springs, Texas 78620

Phone: 888-589-1833
Email: support@winecellarcoolingunits.com