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Shipping policy

At WineCellarCoolingUnits.com, we make it easy to purchase WhisperKOOL wine cellar cooling systems, parts, and accessories with expert support before and after your order.

WineCellarCoolingUnits.com is an authorized reseller of WhisperKOOL products orders placed through our website are fulfilled and shipped directly by WhisperKOOL. 

Shipping and Delivery

Available shipping options, applicable shipping charges, and order details will be shown during checkout whenever available.

Orders are shipped directly from WhisperKOOL to the delivery address provided with your order. Shipping availability and costs may vary depending on the product, destination, and requested shipping method.

If you have questions about shipping before placing your order, please contact our team:

Email: support@winecellarcoolingunits.com
Phone: 888-589-1833

Order Processing and Shipping Time

Most in-stock WhisperKOOL products generally ship within 1–3 business days after the order has been processed.

Lead times may vary based on product availability, configuration, order volume, and other manufacturer fulfillment requirements. Custom-configured systems, special-order components, or products that are temporarily out of stock may require additional processing time.

Shipping and delivery estimates are not guaranteed and begin after the product has been released for shipment.

If you need an order by a particular date or would like to inquire about expedited shipping, please contact WineCellarCoolingUnits.com before placing your order so we can confirm available options and costs.

Order Confirmation

After you place an order with WineCellarCoolingUnits.com, you will receive an order confirmation at the email address provided during checkout.

This confirmation summarizes your purchase and shipping information. Please review it carefully and contact us as soon as possible if any information is incorrect.

Submission of an order does not guarantee immediate shipment. Orders remain subject to payment confirmation, product availability, and manufacturer processing.

Shipment and Tracking Notifications

Once WhisperKOOL has fulfilled your order and the shipment has been released to the carrier, tracking information will be provided when available.

Your shipment notification may include the carrier, tracking number, and estimated delivery information.

Please note that estimated delivery dates provided by a carrier are estimates and may change because of weather, carrier delays, freight scheduling, or other circumstances outside the control of WineCellarCoolingUnits.com.

Alaska and Hawaii

Orders shipping to Alaska or Hawaii may require special shipping arrangements and additional freight charges.

Please contact WineCellarCoolingUnits.com before placing an order for delivery to Alaska or Hawaii so that we can confirm shipping availability, pricing, and estimated lead time with the manufacturer.

Shipping Destinations

Online orders are intended for delivery within the 48 contiguous United States.

We do not ship to P.O. Boxes, United States territories, or addresses outside of the United States through our standard online checkout.

Customers in Alaska or Hawaii should contact us directly before ordering.

Products purchased through WineCellarCoolingUnits.com may not be exported outside of the United States unless expressly authorized.

Receiving and Inspecting Your Shipment

Please inspect your shipment carefully when it arrives.

Before opening the packaging:

  • Inspect the shipping container for visible signs of damage or mishandling, including crushed corners, punctures, tears, or other significant damage.

  • If your order is delivered by freight, note any visible damage or discrepancies on the carrier's delivery receipt or bill of lading before signing whenever possible.

  • Take clear photographs of any damaged packaging before opening it.

  • After opening the shipment, verify that the model, accessories, and other items received match your order.

Please keep the original packaging and shipping materials until you have confirmed that your order is correct and undamaged. Original manufacturer packaging may be required if a product needs to be transported or returned.

Shipping Damage

WhisperKOOL systems are packaged for transportation, but damage can occasionally occur while a shipment is in transit.

If you notice visible or concealed shipping damage, contact support@winecellarcoolingunits.com as soon as possible so we can assist you with the appropriate next steps.

Please provide:

  • Your WineCellarCoolingUnits.com order number

  • The product model

  • A description of the damage

  • Photographs of the exterior packaging

  • Photographs of the damaged product

  • A copy or photograph of the freight delivery receipt or bill of lading, if applicable

Freight damage claims are subject to carrier and manufacturer reporting requirements and may have strict filing deadlines. WhisperKOOL's current shipping policy states that freight damage claims cannot be filed more than 30 days after delivery. We strongly recommend inspecting the product well before any scheduled installation and reporting damage immediately rather than waiting until the end of that period.

Please do not discard the packaging while a shipping-damage claim is being reviewed.

Order Changes and Cancellations

If you need to change or cancel an order, contact WineCellarCoolingUnits.com as soon as possible.

Because orders are fulfilled directly by WhisperKOOL, we cannot guarantee that an order can be changed or canceled after it has entered manufacturer processing or has been released for shipment.

Once an order has shipped, cancellation may no longer be possible and any applicable return will be subject to our Return and Refund Policy.

Local Pickup

WineCellarCoolingUnits.com does not currently offer local warehouse pickup through its standard online ordering process.

WhisperKOOL operates its own manufacturing and fulfillment facilities, but any pickup programs offered directly by the manufacturer are separate from WineCellarCoolingUnits.com unless specifically arranged and confirmed for your order.

Please do not travel to a WhisperKOOL facility to collect an order placed through WineCellarCoolingUnits.com unless you have received specific pickup confirmation.

Need Help With Your Order?

WineCellarCoolingUnits.com is your point of contact for questions regarding an order placed through our website.

WineCellarCoolingUnits.com
700 Spanish Oak Tr
Dripping Springs, Texas 78620

Phone: 888-589-1833
Email: support@winecellarcoolingunits.com

For questions about shipping availability, order status, expedited shipping, or delivery requirements, please contact us and we will assist you with your order.